SERVICE AND REPAIR

Trustworthy Fountain Service and Repair Solutions for Residential and Commercial Spaces

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FOUNTAIN SERVICES FAQs

• Does the location of the fountain matter for maintenance?

  A reliable spot with less foot traffic will help ensure less dust and subsequent maintenance. Sunlight and trees are essential factors to consider, as dry leaves falling from trees into the fountain will create an additional maintenance task.

  Proper sunlight is necessary to help eliminate algae growth and help your water feature remain pristine. The patio or garden would be a perfect choice for a fountain.

• How do you maintain or increase the life of your fountain?

  Regularly removing debris like leaves, dust, or sticks from the water of the fountain helps ensure that your fountain continues running smoothly.

  Your fountain’s pumps are an essential part of ensuring proper functionality. By routinely removing debris, you can lengthen your fountain’s pump lifespan and cut down on technical maintenance. Otherwise, you may begin to experience problems like clogging or other obstructions.

• How often should I schedule fountain maintenance?

  Regular maintenance is crucial to ensure your fountain’s longevity and optimal performance. We recommend scheduling maintenance at least once a month or quarterly. However, the frequency may vary depending on factors such as the size of the fountain, location, and environmental conditions. Our experts can assess your specific fountain and provide a tailored maintenance schedule.

• What are the signs that my fountain needs repair?

  Several signs indicate that your fountain may require repair. These include reduced water flow, unusual noises, leaks, damaged or malfunctioning pumps, and decreased aesthetic appeal. If you notice any of these issues or have concerns about your fountain’s performance, it’s best to seek professional repair services to address the problem promptly and prevent further damage.

• How long does fountain repair typically take?

  The fountain repair duration depends on the issues’ nature and extent. Minor repairs and maintenance tasks can often be completed within a few hours. However, more complex repairs may require additional time. During the initial assessment, we will provide you with an estimated timeline for the repair process, ensuring transparency and keeping you informed every step of the way.

• Do you offer a warranty for your repair services?

  Yes, we stand behind the quality of our workmanship and the materials we use. We offer one year warranty on our withcraftmanship, plus all parts are under warranty with manufacturers to provide peace of mind. The warranty coverage specifics will be discussed with you before commencing any repair work. Our goal is to ensure your complete satisfaction and the long-term functionality of your fountain.

• Can you repair any type of fountain?

  Yes, our skilled technicians have extensive experience repairing various fountains, including wall fountains, tiered fountains, pond fountains, and more. Whether your fountain is made of stone, concrete, fiberglass, or other materials, we have the expertise to handle the necessary repairs and restore it to its former glory.

• Do you provide maintenance contracts for commercial fountains?

  Yes, we offer maintenance contracts for commercial fountains. We understand the unique needs of commercial spaces and the importance of maintaining a pristine and inviting environment. Our maintenance contracts are tailored to your specific requirements and can include regular cleaning, pump inspections, water treatment, lighting maintenance, and more. Contact us to discuss your commercial fountain maintenance needs and explore available options.

• What types of lighting options are available for fountains?

  We offer a range of lighting options to enhance the beauty and ambiance of your fountain. Submersible lighting is ideal for creating an enchanting underwater glow, illuminating the water features and enhancing their visual appeal. Landscape lighting can be strategically placed around the fountain area to highlight its architectural details, cascades, or surrounding landscape. We can help you choose the best lighting solution based on your fountain’s design and your desired effect.

• What should I do if my fountain pump stops working?

  If your fountain pump stops working, there are a few steps you can take. First, check the power supply to ensure the pump is receiving electricity. Next, inspect the pump for clogs or debris obstructing its operation. If these steps don’t resolve the issue, it’s best to consult a professional fountain expert who can diagnose and repair the pump or recommend a suitable replacement.

• What are the most common fountain issues that you have dealt with?

  Common fountain issues that our customers face include the following:

  • Freezing Water Cracks: If you live in a cold climate, your fountain water may freeze in winter. Freezing water can expand your fountain and cause cracks. Winterizing is a great option to protect it from cracking.
  • Broken Pump: If your pump has lost power or isn’t working, our team can inspect it to identify the issue.
  • Broken Filter: Your filter is important because it keeps debris away from your fountain. If your filter breaks, our team is ready to help you repair or replace it.
  • Leaking Fountain: If your fountain is losing water or leaking, our team can help you repair it to prevent it from happening again.
  • Isn’t Turning On: If your fountain isn’t turning on, it may be an issue with the power. We can inspect the connection and repair it or replace it.